IT operations and support with a background of extensive customer service, while currently transitioning into a Web Development and Design role.
A customer service background allowed me to develop skills in building trusting relationships with vendors, colleagues, and customers. This expertise was extremely helpful when I entered into the Information Technology field.
I am someone who is self-disciplined enough to work on my own, as well as with a team.
I am known for my proficiency in Microsoft Office and Windows, Customer Service, Citrix, Remote Desktop, Report Writing, Formatting, Web Development and Design, Technical Documentation, VMWare, Research and Project Management, Unix, VPN, Switches, Routers, Remedy Portal, Sharepoint, Social Media, Cisco Finesse/Jabber, HTML, CSS, Technical Writing/Documentation, GitHub, VS Code, and Brackets.